Shipping Policy

Welcome to www.zemph.com (“Site”), owned and operated by Zemph, also known as “Zemph,” “We,” or “Us.” We greatly appreciate the trust you place in us, and in return, we uphold the highest standards for secure transactions and customer information privacy. 

Currently, we only process orders for delivery within India. Before shipping any product, we verify your shipping address, city, state, and pin code. If your order cannot be delivered by our delivery partners, we will request an alternate shipping address that can be serviced by them. If any dispute arises regarding delivery to an address not covered by our delivery partners, we cannot be held responsible for non-delivery. Refunds for paid orders will be processed directly back to your credit card, debit card, bank account, or any other payment method used. Cash On Delivery orders are non-refundable since no payment has been collected.

Depending on your order’s value, products may be shipped in multiple batches or consignments, with prior intimation to you.

Before processing, dispatching, or delivering any product or service, we may request documents to verify your identity, such as identification or residence proof issued by the Government of India, to confirm ownership of the payment instrument used.

While we aim to deliver orders within 2 to 8 working days from the date of Order Acceptance, delivery times may vary based on your location. The estimated delivery period provided during checkout is for guidance only. We cannot guarantee to meet these estimated dispatch and delivery guidelines if delays occur due to reasons beyond our control.