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Welcome to Zemph! We, Zemph own and operate the domain name www.zemph.com (hereinafter referred to as “Website”). These terms and conditions govern the relationship between the Company (its successors and assigns) and users of the Website (“You” or “Your”). By accessing the Website or purchasing any products or services, you agree to abide by these terms and conditions.
Please carefully read these terms and conditions before making any purchases or using any services or materials from the Website. Your use of the Website signifies your agreement to all terms and conditions outlined herein. If you do not agree with any of these terms or conditions, please refrain from accessing the Website or making any purchases.
Terms of Use
Cancellation & Return Policy
Shipping Policy
Warranty Policy
Privacy Policy
Any other terms notified by the Company from time to time and/or posted on the Website or communicated to You in any other form.
The domain name www.zemph.com (“Site”) is owned and operated by Zemph (“Zemph” or “We” or “Us”). We prioritize secure transactions and customer privacy.
General
The Website serves as a platform for online purchases of products and services listed or featured on the Website, sourced by the Company from manufacturers/suppliers.
By making a purchase through the Website, You accept responsibility for your actions in utilizing the purchased products or services. You confirm that you are of legal age to enter into a binding contract.
Pricing
Prices for products are disclosed at the time of purchase. The Company does not guarantee the lowest prices. Prices and availability are subject to change without notice. In case of incorrect pricing, the Company reserves the right to refuse or cancel orders.
Content and Images
Content, images, and material on the Website are subject to modification or removal at Our discretion. We do not guarantee the accuracy of images provided by suppliers or obtained from online sources.
Accounts and Membership
Account creation and Membership on the Website are free. The Company reserves the right to introduce fees for certain services or modify existing services.
Order Acceptance
Placing an order constitutes acceptance of the product offered. We will confirm receipt of Your order electronically and proceed with processing and dispatch.
Payments
Payments are processed through third-party payment gateways. You agree to provide accurate payment details and are responsible for their security.
Cash on Delivery
Certain products offer Cash on Delivery. You must verify the total amount before payment and inspect products upon delivery.
Comments and Reviews
Any comments or reviews submitted become the property of the Company. We reserve the right to edit or remove comments or reviews.
Permission for Use of Website
You may use the Website for browsing and purchasing products or services, subject to these terms and conditions. Reproduction or exploitation of Website content for commercial purposes is prohibited.
Liability
The Company is not liable for unauthorized use of personal information or any loss incurred. We do not warrant the accuracy of information on the Website. The Company shall not be held liable for injuries or losses arising from product usage.
Waiver
Our failure to act upon Your breach does not waive Our rights. We retain the right to enforce Our rights for subsequent breaches.
Changes to Terms & Conditions
The Company may modify these terms and conditions at its discretion. Your continued use of the Website constitutes acceptance of any modifications.
Governing Law, Jurisdiction, and Disputes
Access to the Website and any disputes shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.
Welcome to Zemph! At www.zemph.com, owned and operated by Zemph, we prioritize your trust and security throughout your shopping experience. Here’s what you need to know about our cancellation and return policy:
Cancellation:
Once you’ve placed an order on our website and received confirmation from us, you can cancel your order within 12 hours of receiving this confirmation. Simply email us at [email protected] with the subject line “Cancellation.” Alternatively, if available, you can cancel your order by clicking the ‘Cancel’ button on the Order Confirmation/Thank You page. For orders paid via online methods, refunds will be electronically credited back to your original mode of payment. Unfortunately, for Cash On Delivery orders, refunds cannot be provided since no payment has been collected. Please note that cancellation is only possible if the order hasn’t been processed yet.
Returns:
If your courier tracking information indicates delivery, but you haven’t physically received your shipment or product, please inform us at [email protected] within 48 hours of the delivery scan provided in the tracking information.
Return Eligibility:
Each product’s eligibility for return is specified in a tab below its description on our website. If no return eligibility is mentioned, the product isn’t eligible for return. To return or exchange eligible products, email us at [email protected] with the subject line “Return” or “Exchange” within 7 days of delivery.
Return Process:
Once we acknowledge your email/return request, we’ll arrange a pickup of the product(s) from your address. During pickup, ensure to hand over the product to the pickup agent and keep the Return Receipt SMS, as it’s the conclusive proof of return. Failure to provide the Return Receipt SMS may jeopardize the return or refund process.
If we can’t arrange pickup, you’ll need to dispatch the product back to our warehouse within 2 days of receiving communication from us.
Ensure the returned product is well-packed to avoid damage during transit. It should be new, unused, in its original packaging with labels, barcodes, and any other accompanying documents.
Refunds:
Refunds for online payments will be credited electronically to your original mode of payment within 5 to 7 working days. For Cash On Delivery orders, we’ll issue a refund to your bank account or provide store credit. The refund amount excludes express shipping charges and may incur a restocking fee, if applicable.
Quality Issues:
If you receive a defective or damaged product (not due to your actions), inform us within 48 hours of receipt. We’ll assess the damage and offer a replacement, refund, or other corrective measures if deemed genuine. If the complaint is found to be non-genuine, transport costs will be borne by you.
Customer Satisfaction:
If a product or service doesn’t meet your expectations, we’ll offer a refund or store credit, but no further compensation will be provided.
Thank you for shopping at Zemph. If you have any further questions, feel free to reach out to us at [email protected].
Welcome to Zemph! At www.zemph.com, owned and operated by Zemph, we prioritize your trust and security throughout your shopping experience. Here’s what you need to know about our cancellation and return policy:
Currently, we only process orders for delivery within India. Before shipping any product, we verify your shipping address, city, state, and pin code. If your order cannot be delivered by our delivery partners, we will request an alternate shipping address that can be serviced by them. If any dispute arises regarding delivery to an address not covered by our delivery partners, we cannot be held responsible for non-delivery. Refunds for paid orders will be processed directly back to your credit card, debit card, bank account, or any other payment method used. Cash On Delivery orders are non-refundable since no payment has been collected.
Depending on your order’s value, products may be shipped in multiple batches or consignments, with prior intimation to you.
Before processing, dispatching, or delivering any product or service, we may request documents to verify your identity, such as identification or residence proof issued by the Government of India, to confirm ownership of the payment instrument used.
While we aim to deliver orders within 2 to 8 working days from the date of Order Acceptance, delivery times may vary based on your location. The estimated delivery period provided during checkout is for guidance only. We cannot guarantee to meet these estimated dispatch and delivery guidelines if delays occur due to reasons beyond our control.
Welcome to Zemph! At www.zemph.com, owned and operated by Zemph, we prioritize your trust and security throughout your shopping experience. Here’s what you need to know about our cancellation and return policy:
Certain products featured on our website are backed by a ‘Limited Warranty,’ as outlined in their respective product descriptions. This Limited Warranty covers manufacturing defects in material and workmanship under standard consumer usage. However, it does not extend to damages caused by accidents, misuse, regular wear and tear, neglect, fire, external causes, alterations, repairs, or commercial use not attributable to the manufacturer’s craftsmanship.
The duration of the Limited Warranty period is specified in the product description (referred to as the “Limited Warranty Period”).
During the Limited Warranty Period, should a defect arise, please follow our instructions for product return. Ensure the product is securely packaged using either the original packaging or packaging of equal quality to prevent damage during transit. We will, as permitted by law, either repair the product using new or refurbished parts, replace it with an equivalent product, or refund the purchase price.
Any repair or replacement conducted by the Company during the Limited Warranty Period is covered until the end of the original period. Replaced products and refunded items become the property of Zemph.
Limitation of Liability:
The Company disclaims all other warranties, express or implied, except those explicitly stated in the Limited Warranty. Our liability is limited to the duration of the Limited Warranty Period, and we shall not be liable for any incidental, special, or consequential damages arising from product use.
You agree that repair, replacement, or refund under the Limited Warranty are the sole remedies for any breach.
If any provision of the Limited Warranty is deemed unenforceable, the remaining provisions remain valid.
The Limited Warranty is non-transferable unless ownership of the product is transferred to another user, in which case the remainder of the warranty period may be transferred.
Our maximum liability under this policy is limited to the price of the product(s) or the cost of repair/replacement, whichever is lower.
For inquiries regarding the Limited Warranty or warranty service, please email [email protected] with the subject line “Warranty.”
This document is a part of the Terms & Conditions governing your use of www.zemph.com (“Site”), which is owned and operated by Zemph (“Zemph”, “we”, “us”). We deeply value your trust in us, which is why we are committed to maintaining the highest standards for secure transactions and privacy of your information.
Our Commitment to Your Privacy
This policy outlines our practices regarding the collection, use, and protection of your information to help you make informed decisions when using our Site. By accessing the Site, you agree to the terms outlined in this Privacy Policy and our Terms & Conditions. If you disagree with any part of these policies, please refrain from using the Site.
Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. We encourage you to review this page periodically to stay informed of any changes.
Information Collection and Use
Personal Information: We collect information that you provide directly to us, such as your name, phone number, and email address. This information is collected for the purpose of improving your user experience on the Site. You can navigate our Site without revealing your identity, but certain activities like placing an order or registering for our newsletter will require you to provide personal details. We clearly indicate which fields are mandatory and which are optional.
Automatically Collected Information: As you interact with our Site, we may automatically collect data about your IP address, browsing history, and other related information. This data is used for internal analysis to understand user behavior and improve our services.
Cookies: We use cookies to enhance your experience on our Site by remembering your preferences and visits. While you can decline cookies through your browser settings, this might limit your use of certain features on our Site.
Google Analytics: We utilize Google Analytics to gather insights about our Site’s usage and user demographics. Users wishing to opt out of Google Analytics tracking can install the Google Analytics opt-out browser add-on.
How We Use Your Information
The information collected through our Site may be used to fulfill your orders, process payments, communicate with you, maintain your account, and improve our services and offerings. We may also use your information to send you promotional materials, which you can opt out of at any time.
Sharing of Information
Your personal information may be shared with affiliated entities or third parties (e.g., payment processors, delivery services) to facilitate our services. We may also disclose your information if required by law. However, we ensure that your information is not misused by any third party.
Security Measures
We have implemented stringent security measures to protect your information from unauthorized access and misuse. Despite our efforts, please note that no security measures are completely infallible.
Contact Us
For any questions or concerns regarding our Privacy Policy, please contact us at [email protected] with the subject “Privacy Policy”.
By using our Site, you acknowledge and agree to our collection, use, and sharing of your information as described in this Privacy Policy.
Zemph © 2024 ALL RIGHTS RESERVED
